General
You can sign up and top up your wallet online at our website www.laundrybox24.com. Then, you’re good to go.No monthly or yearly fee.
You can drop off your clothes at any of our lockers 24/7 and pick up from the same locker location given 3 days
turnaround time. Some items may require longer lead time. See our terms and conditions here Terms and Conditions.
turnaround time. Some items may require longer lead time. See our terms and conditions here Terms and Conditions.
Upon signup, you may choose to buy the credit package. Once you have selected the package you want, you will be
directed to our payment gateway partner’s page where you will have different options to pay including credit / Debit
card. The purchased credit will then be transferred to your account automatically upon successful payment completion
directed to our payment gateway partner’s page where you will have different options to pay including credit / Debit
card. The purchased credit will then be transferred to your account automatically upon successful payment completion
You can check your laundry fee at “Order” after your items have been processed.
Yes, you can top up your account at selected Branch. You can either pay online by logging into our website
When the clothes are ready and our system notifies you via SMS and email. It will contain payment instruction for you
to refill credit through our payment gateway if your credit balance is insufficient to offset the laundry fee.. Once paid, the
system will send you a Quick Pin via SMS and email, so you may key in the Quick Pin at the locker to retrieve back the
clothes.
to refill credit through our payment gateway if your credit balance is insufficient to offset the laundry fee.. Once paid, the
system will send you a Quick Pin via SMS and email, so you may key in the Quick Pin at the locker to retrieve back the
clothes.
Credits can only be used as cash value to offset the amount of the total bill due on your order. (1 credit = RM 1.00).
Credit cannot be converted into cash Money.
Credit cannot be converted into cash Money.
No it will not expire.
Yes. Please separate your garment with 2 bags (one for Dry Clean and one for Normal Wash). For normal wash
garments, please fill in the Order Slip (available next to the locker) and place the Order Slip inside the normal wash bag
before drop-off the locker.
garments, please fill in the Order Slip (available next to the locker) and place the Order Slip inside the normal wash bag
before drop-off the locker.
We do our best to make sure lockers are always available for you by constantly monitoring the usage levels. We will
clear the lockers as many times a day as we need to in order to ensure locker availability.
clear the lockers as many times a day as we need to in order to ensure locker availability.
We have a 24-hour turnaround for Wash and Fold & Wash and Press items and a 36 hour turnaround for Dry-Clean.
Please note that household items require a minimum of 3 days processing time and larger items such as carpets,
duvets and curtains may take anywhere between 5-10 days.
Please note that household items require a minimum of 3 days processing time and larger items such as carpets,
duvets and curtains may take anywhere between 5-10 days.
Locker
Once sign up as a user, you may scan your unique QR ID to access the locker.
You can check your laundry fee at “Order” after your items have been processed.
Our touchscreen controller will assign an empty locker for you automatically at random.
No minimum order for locker users. So, even if you drop off 1 item, we would still pick up, wash, and return it to the
locker within 3 working days.
locker within 3 working days.
We will send you an sms/email as soon as the items are ready for pick up
No, your clothes will most likely be returned to a different locker number but within the same location. You only need to
input the Pickup Pin (via SMS / email) at the touchscreen controller and the door will open automatically.
input the Pickup Pin (via SMS / email) at the touchscreen controller and the door will open automatically.
You have up to 48 hours to pick up the clothes upon receiving a notification to pick up. The notification is sent to you
only after the clothes have actually arrived at the locker. After 48 hours, you will receive a reminder for pick up and, and
if the items are still not removed, another notification will be sent once we have actually removed the items to our center.
Note that you may contact our hotline if you have any special request but please understand that we reserve the right to
adhere to our term and condition and that not every request may be fulfilled.
only after the clothes have actually arrived at the locker. After 48 hours, you will receive a reminder for pick up and, and
if the items are still not removed, another notification will be sent once we have actually removed the items to our center.
Note that you may contact our hotline if you have any special request but please understand that we reserve the right to
adhere to our term and condition and that not every request may be fulfilled.
Tracking
Upon drop off, you will receive an order confirmation within 30 minutes, We also label individual items. The track label
is inconspicuously adhered to the underside of a care label. Moreover, items are then photographed to ensure they can
be tracked throughout the process, typically within 12-24 hours after drop off, subject to drop off time. You may review
the numbers and pictures of your items online as well.
is inconspicuously adhered to the underside of a care label. Moreover, items are then photographed to ensure they can
be tracked throughout the process, typically within 12-24 hours after drop off, subject to drop off time. You may review
the numbers and pictures of your items online as well.
As soon as we pick up your items, we would take pictures and adhere track label to your items to make sure that they
can be tracked throughout our process. You may visit the “Order” section to review the numbers and pictures of your items online. In case that they are not correct, please contact support@laundrybox24.com or call our Hotline at 0162090017 to prevent any damage or loss that might happen. Please note that if such contact is not made within 48 hours since you drop off the items, we kindly ask for your understanding that we reserve the right to deem such numbers and
condition of items as shown in “Order” as final and that we shall deem that you confirm such numbers and condition of items as the final pre-processing condition.
can be tracked throughout our process. You may visit the “Order” section to review the numbers and pictures of your items online. In case that they are not correct, please contact support@laundrybox24.com or call our Hotline at 0162090017 to prevent any damage or loss that might happen. Please note that if such contact is not made within 48 hours since you drop off the items, we kindly ask for your understanding that we reserve the right to deem such numbers and
condition of items as shown in “Order” as final and that we shall deem that you confirm such numbers and condition of items as the final pre-processing condition.
You may check your order status at “Order” section or go http://laundrybox24.com/OrderTracking by just key in your
mobile or order id.
mobile or order id.